Restaurant Supply
25 Years in Business

Contact 1-855-885-1842

Privacy Policy

Thank you for shopping with Lone Star Restaurant Supply (“Lone Star”). Keeping your information private and maintaining your information securely is a top priority at Lone Star. In order to provide you with a safe and enjoyable shopping experience, Lone Star needs to collect certain information from you.  The following privacy policy describes the information we collect and privacy practices for how we secure this information. You agree to the privacy practices stated in this policy by visiting our website. This privacy policy does not apply to other websites that may be accessible through the Lone Star website.

Information We Collect

Information you provide us:

Lone Star collects information you voluntarily submit such as your contact information (name, e-mail address, phone number, business name, address) and billing information (credit card number, billing address). When submitting personal information on an on-line form, we will identify which fields are required in order to fill your request. 

Automatically collected information:

Lone Star also uses Cookies and other technologies such as log files to collect information to improve your shopping experience. A cookie is a small text file that a web server sends to your web browser and may then be stored on your hard drive. The main purpose of the cookie is to identify customers and make our website more user-friendly. When you fill out a form on our website, the information is packaged into a cookie and sent to your web browser which stores it for later use. When you revisit our website, your browser will send the cookie to our web server. This will allow you to visit our website without reentering information.

Other information we may collect include your IP address, referring links, browser version, and pages you visit on our site. This information helps us determine a broad demographic profile of our customers. Demographic information is not linked to individual users and will not contain personally identifiable information.

Use of Information

We will use the information in order to:

  • Fulfill requests for products, services or information
  • Send marketing communications such as newsletters and special promotions
  • Other business purposes. 

In order to fulfill requests for products and services, we need to provide information to outside companies. We provide your shipping address information to an outside shipping company such as UPS® to obtain accurate shipping costs and ship orders. We provide your billing information to outside credit card processing company to safely and securely bill you for purchased goods. These outside companies will not use information you provided for any other purpose other than those stated above.

We use contact information In order to inform you about new products, special promotions, and keep you updated with news about our company. Lone Star will never share marketing communication contact lists with third parties. Lone Star enables users to opt-out of these communications at any time by selecting the “unsubscribe” link at the bottom of emails or through your account settings.

Lone Star uses site analytics software to gather and analyze customer browsing behavior. We do not track individual user behavior; rather information is used to determine general demographic information, page popularity, site performance and usability.

Sharing Information

Lone Star may need to share personal information with third parties in limited circumstances. For example, we may release personal information to third parties to perform services on our behalf such as, fulfilling our customer's orders, delivering orders, or processing credit card payments.

Updating Information

Lone Star wants your information to be accurate and complete. We provide several different methods for you to update or change the information you give us:

  • If you have created an account on the website you can update your information after logging into your account.
  • Send a email request to customercare@lonestarrs.com
  • Send a request by mail to:
    Lone Star Restaurant Supply
    Attn: Customer Care
    3221 E. Randol Mill Rd.
    Arlington, TX 76011
  • Call 1-855-885-1842

Securing Information

We use secure server software by GeoTrust for secure e-commerce transactions. This technology assures that credit card account numbers and other confidential information cannot be viewed, intercepted or altered by using real 128-bit Secure Socket Layer technology

Opt-Out Policy

Lone Star provides newsletters and special promotions to customers who elect to sign up for these services. Lone Star offers customers the flexibility to opt-out of these notifications at any time by selecting the “unsubscribe” link at the bottom of emails or through your account settings.